SOP Scavenger Hunt

SOP Scavenger Hunt

This is a wizards themed scavenger hunt game intended for Adults, and played other.
Use the magic of customer service to determine what SOP or job aid you would need to resolve the caller issue.. It is totally free to download, enjoy

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Marcy has a hard time     seeing and needs her      provider directory in     large print.
Gayle was in a car         accident and wants to     know who will cover her   bill for her trip to the  emergency room.
George is going out of    town but needs to fill his medications before he     leaves.
Josie is new to the plan  and in her third trimester of pregnancy. Her OB/GYN  is not in network but she needs to continue seeing  the same doctor until she gives birth.
Joseph lives in New Jersey and needs to change his   daughter's PCP, but is not listed on the account.
David has received a      letter in the mail asking him to pay for a doctor   visit that should have    been covered by UHC.
Allison cannot get her    medications because there is a primary insurance    listed on her account that is no longer active.
Desmond calls in and      explains he has a medical issue, but feels like no   one cares. He tells you   that if he doesn't get    the help he needs he may  hurt someone.
Joe's account is listed as terminated in facets, but he just spoke with the    state enrollment          department who told him he is active with our plan.
Jaxon's mother is calling because the doctor listed on his card is not the one he usually sees.


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