| <span style="font-family: "Trebuchet MS", Arial; font-variant-ligatures: none; font-weight: 700; text-align: center; display: inline !important;">Always be sure to document in the urgent and the close notes if a nurse was offered____</span><span style="font-family: "Trebuchet MS", Arial; font-variant-ligatures: none; font-weight: 700; text-align: center; display: inline !important;">(should always ask therefore should always be documented!)</span> |
| <span style="color: rgb(28, 69, 135); font-family: Roboto, Arial; font-weight: 700; display: inline !important;">"Due to a higher than normal call volume, a return call from a nurse may take_____. </span><span style="color: rgb(28, 69, 135); font-family: Roboto, Arial; font-weight: 700; display: inline !important;">Please answer all unknown or blocked numbers.</span> |
| <span style="color: rgb(34, 34, 34); font-family: Arial; font-size: 14.6667px; font-variant-ligatures: none; white-space-collapse: preserve; display: inline !important;">At the end of each month we need to make sure that all of our patients are called and worked for 20 min. Failing to do this would cause______</span><span style="color: rgb(34, 34, 34); font-family: Arial; font-size: 14.6667px; font-variant-ligatures: none; white-space-collapse: preserve; display: inline !important;">, as we promise to reach out each month.</span> |
| <p dir="ltr" class="zfr3Q CDt4Ke " style="box-sizing: border-box; font-variant-ligatures: none; margin: 0px; outline: none; position: relative; text-decoration-line: inherit; color: rgb(33, 33, 33); font-size: 11pt; font-family: Lato, sans-serif; line-height: 2.38464; padding-top: 0px;"><span class="C9DxTc " style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: Roboto, Arial; font-weight: 700;">What you need to know about MIPs<span style="font-family: Roboto, Arial; font-size: 11pt; text-decoration-line: inherit; font-weight: 300; display: inline !important;">We ask patients these questions to________</span></span></p> |
| <p dir="ltr" class="zfr3Q CDt4Ke " style="box-sizing: border-box; font-variant-ligatures: none; margin: 0pt 0px; outline: none; position: relative; text-decoration-line: inherit; color: rgb(33, 33, 33); font-size: 11pt; font-family: Lato, sans-serif; line-height: 1.656; border-width: initial; border-style: none; border-color: initial; padding: 0pt;"><span class="C9DxTc " style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: Arial;">After a fall, ask these questions to the patient:</span></p><ol class="n8H08c BKnRcf " style="box-sizing: border-box; padding: 0px; margin: 6px 0px 0px; font-family: sans-serif;"><li dir="ltr" class="zfr3Q TYR86d lsiHE " style="box-sizing: border-box; font-variant-ligatures: none; margin: 0px 0px 0px 15pt; outline: none; position: relative; text-decoration: inherit; color: rgb(33, 33, 33); font-size: 11pt; font-style: inherit; font-family: Lato, sans-serif; line-height: 0; padding-top: 0px;"><p dir="ltr" role="presentation" class="zfr3Q CDt4Ke " style="box-sizing: border-box; margin: 0pt 0px 0pt 0pt; outline: none; position: relative; text-decoration: inherit; font-size: 11pt; font-style: inherit; line-height: 1.38; padding: 0pt; border-width: initial; border-style: none; border-color: initial; text-indent: 0pt;"><span class="C9DxTc " style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: Arial;">Are you_____?</span></p></li></ol> |
| <span style="color: rgb(34, 34, 34); font-family: Arial; font-size: 14.6667px; font-variant-ligatures: none; display: inline !important;">If you have a patient that doesn’t feel comfortable with the verification process you are able to offer them using the CCM ID, or _____</span> |
| <span style="font-family: "Trebuchet MS"; font-size: 14.6667px; font-variant-ligatures: none; white-space-collapse: preserve; display: inline !important;">If a patient is ill or in pain and does not want to speak with a nurse we_______. </span> |
| <p dir="ltr" class="zfr3Q CDt4Ke " style="box-sizing: border-box; font-variant-ligatures: none; margin: 12px 0px 0px; outline: none; position: relative; text-decoration-line: inherit; color: rgb(33, 33, 33); font-size: 11pt; font-family: Lato, sans-serif; line-height: 1.656;"><span class="C9DxTc " style="box-sizing: border-box; color: rgb(35, 37, 40); font-family: "Trebuchet MS", Arial; font-size: 12pt; font-weight: 700; text-decoration-line: underline; vertical-align: baseline;">Questions to ask a patient who is Not Feeling Well/Sick:</span></p><ol class="n8H08c BKnRcf " style="box-sizing: border-box; padding: 0px; margin: 6px 0px 0px; font-family: sans-serif;"><li dir="ltr" class="zfr3Q TYR86d lsiHE " style="box-sizing: border-box; font-variant-ligatures: none; margin: 0px 0px 0px 51pt; outline: none; position: relative; text-decoration: inherit; color: rgb(33, 33, 33); font-size: 11pt; font-style: inherit; font-family: Lato, sans-serif; line-height: 0; padding-top: 0px;"><p dir="ltr" role="presentation" class="zfr3Q CDt4Ke " style="box-sizing: border-box; margin: 0pt 0px 0pt 0pt; outline: none; position: relative; text-decoration: inherit; font-size: 11pt; font-style: inherit; line-height: 1.38; padding: 0pt; border-width: initial; border-style: none; border-color: initial; text-indent: 0pt;"><span class="C9DxTc " style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: "Trebuchet MS", Arial;">Can you tell me_____?</span></p></li></ol> |
| <p dir="ltr" class="CDt4Ke zfr3Q" style="box-sizing: border-box; font-variant-ligatures: none; margin: 0px; outline: none; position: relative; text-decoration-line: inherit; color: rgb(33, 33, 33); font-size: 11pt; font-family: Lato, sans-serif; line-height: 1.656; padding-top: 0px; white-space-collapse: preserve;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: "Trebuchet MS";">Respond with _______,</span></p><p dir="ltr" class="CDt4Ke zfr3Q" style="box-sizing: border-box; font-variant-ligatures: none; margin: 0px; outline: none; position: relative; text-decoration-line: inherit; color: rgb(33, 33, 33); font-size: 11pt; font-family: Lato, sans-serif; line-height: 1.656; white-space-collapse: preserve; border-width: initial; border-style: none; border-color: initial; padding: 0px;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: "Trebuchet MS";">Reign in your ________,</span></p><p dir="ltr" class="CDt4Ke zfr3Q" style="box-sizing: border-box; font-variant-ligatures: none; margin: 0px; outline: none; position: relative; text-decoration-line: inherit; color: rgb(33, 33, 33); font-size: 11pt; font-family: Lato, sans-serif; line-height: 1.656; white-space-collapse: preserve; border-width: initial; border-style: none; border-color: initial; padding: 0px;"><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: "Trebuchet MS";">Responsible _________.</span></p> |
| <span style="font-family: "Trebuchet MS", Arial; font-size: 14.6667px; font-variant-ligatures: none; display: inline !important;">Respond to the news with kindness and emotional intelligence. Offer words of sympathy, such as _____,</span> |
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